FAQs

How do I place an order?

Simply browse our collection, select your favorite pieces, and follow the checkout steps.

What payment methods are accepted?

We accept credit cards, debit cards, and secure online payment options.

Can I return or exchange items?

Yes, returns and exchanges are accepted within 14 days of delivery with original packaging.

How is my personal data protected?

We follow strict privacy policies and GDPR guidelines to keep your data safe.

Effective Date: June 2026

Business Name: Atharva Jewellery Refinary

Business Address: Plot No. 15, New Diamound Indl Premises, Array Road, Vishwas Nagar, Near Viewani Indl, Goregaon East, Mumbai – 400063, Maharashtra, India

Contact Number: +91 9821655596

Email: atharvarefinery@gmail.com

1. INTRODUCTION

Atharva Jewellery Refinary (“Company,” “Business,” “we,” “our,” or “us”) values the privacy and security of every customer, visitor, supplier, business partner, and user who interacts with our services.

This Privacy Policy explains how Atharva Jewellery Refinary collects, uses, processes, stores, shares, protects, and manages personal information when individuals access our website, communicate with us through WhatsApp Business, Rich Communication Services (RCS), email, telephone, mobile applications, customer support channels, or any other services provided by us.

We are committed to maintaining transparency regarding our data practices and ensuring compliance with applicable Indian laws, including the Information Technology Act, 2000, relevant rules thereunder, telecommunications regulations, industry standards, Meta Business Policies, WhatsApp Business Platform requirements, and RCS Business Messaging guidelines.

By accessing our website, using our services, submitting information, communicating with us, or opting into our messaging services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described herein.

2. INFORMATION WE COLLECT

Atharva Jewellery Refinary may collect various categories of information depending on your interaction with our services.

A. Personal Information

We may collect personal information including:

Full name
Mobile phone number
Email address
Billing address
Shipping address
Business information
Organization details
Customer identification information
Transaction-related information

This information may be collected when you:

Contact us
Request quotations
Place orders
Submit inquiries
Register for services
Communicate through WhatsApp or RCS
Subscribe to updates

B. Device Information

We may automatically collect technical information including:

Device type
Browser type
Operating system
IP address
Language settings
Network information
Device identifiers
Session information

This information helps improve platform performance, security, and user experience.

C. Cookies and Tracking Information

When visiting our website, we may collect:

Cookie identifiers
Session data
User preferences
Website usage patterns
Analytics information
Navigation history within our website

Cookies help us improve website functionality and user experience.

D. Communication and Message Data

When communicating through WhatsApp, RCS, SMS, email, or customer support channels, we may collect:

Mobile numbers
Communication preferences
Message timestamps
Message delivery information
Customer service records
Support interactions
Consent records
Opt-in and opt-out history

We only collect information necessary for communication, support, compliance, and service delivery purposes.

3. PURPOSE OF DATA COLLECTION

Atharva Jewellery Refinary collects information for legitimate business purposes, including:

Providing requested services
Processing customer inquiries
Managing customer relationships
Delivering support services
Processing transactions
Sending service-related communications
Improving service quality
Managing website functionality
Detecting fraud and abuse
Complying with legal obligations
Maintaining security and system integrity
Sending marketing communications where consent has been obtained

Information is collected only to the extent reasonably necessary to fulfill these purposes.

4. CONSENT FOR WHATSAPP & RCS DATA PROCESSING

Atharva Jewellery Refinary utilizes WhatsApp Business Platform and Rich Communication Services (RCS) for customer communications.

By voluntarily providing your mobile number and opting in to receive communications, you expressly consent to:

Receiving transactional messages
Receiving customer support communications
Receiving order-related notifications
Receiving account updates
Receiving service reminders
Receiving promotional communications where permitted by law
Processing of communication-related data necessary for message delivery

Your consent may be obtained through:

Website forms
Contact forms
Inquiry forms
Order forms
Digital opt-in mechanisms
Written consent
Electronic consent
WhatsApp opt-in confirmations
RCS consent mechanisms

You may withdraw your consent at any time by:

Replying with opt-out instructions where available
Contacting us directly
Requesting removal through customer support

Withdrawal of consent shall not affect prior lawful processing activities.

5. LEGAL BASIS FOR PROCESSING

Atharva Jewellery Refinary processes information on one or more of the following legal grounds:

Consent

Where you have provided explicit consent for communications, marketing activities, or information processing.

Contractual Necessity

Where processing is necessary to provide requested products or services.

Legal Compliance

Where processing is required by applicable laws, regulations, court orders, or governmental requirements.

Legitimate Business Interests

Where processing supports legitimate operational, administrative, security, fraud prevention, customer service, or business improvement purposes.

All processing activities are conducted responsibly and proportionately.

6. HOW WE USE COLLECTED DATA

We may use collected information to:

Respond to inquiries
Provide requested services
Process customer requests
Verify customer identity
Facilitate business transactions
Deliver customer support
Send WhatsApp notifications
Send RCS notifications
Improve website functionality
Improve customer experience
Conduct analytics
Prevent fraud
Protect systems and networks
Meet legal obligations
Maintain business records
Resolve disputes
Enforce contractual rights

We do not sell personal information to third parties.

7. DATA RETENTION & DELETION

Atharva Jewellery Refinary retains personal information only for as long as necessary to:

Fulfill service obligations
Maintain customer relationships
Meet legal requirements
Resolve disputes
Enforce agreements
Maintain business records

Retention periods may vary depending on:

Nature of the information
Applicable legal obligations
Regulatory requirements
Business needs

When information is no longer required, it will be securely deleted, anonymized, destroyed, or archived in accordance with applicable laws and industry standards.

Users may request deletion of eligible personal information by contacting us.

Certain information may be retained where required by law.

8. DATA SHARING WITH THIRD PARTIES

Atharva Jewellery Refinary may share information with trusted third parties only where necessary.

Such parties may include:

Meta Platforms

For delivery and management of WhatsApp Business communications.

Google Services

For analytics, hosting, cloud infrastructure, productivity tools, security monitoring, and related services where applicable.

Telecom Operators

For delivery of SMS, RCS, and communication services.

Technology Service Providers

For hosting, customer relationship management, communication systems, payment processing, analytics, and technical support.

Government Authorities

Where disclosure is legally required.

All third-party partners are expected to maintain appropriate privacy, security, and compliance standards.

We do not authorize third parties to use personal information for unrelated purposes.

9. SECURITY MEASURES & ENCRYPTION

Atharva Jewellery Refinary takes reasonable technical, administrative, and organizational measures to safeguard information.

Security measures may include:

Secure servers
Access controls
Authentication procedures
Encryption technologies
Firewall protections
System monitoring
Employee confidentiality obligations
Data protection procedures
Security audits

Where supported by communication platforms, messages may be protected using encryption technologies, including end-to-end encryption provided by platform operators such as WhatsApp.

While we strive to protect information, no transmission method or storage system can be guaranteed to be completely secure.

10. COOKIES & TRACKING TECHNOLOGIES

Our website may utilize cookies and similar technologies for:

Website functionality
User preferences
Session management
Analytics
Security monitoring
Performance optimization

Cookies help us understand website usage and improve user experience.

Users may modify browser settings to reject or limit cookies; however, some website features may not function properly if cookies are disabled.

11. DATA TRANSFER & STORAGE (INDIA-BASED)

Atharva Jewellery Refinary primarily stores and manages information within India whenever reasonably practicable.

However, certain service providers, cloud infrastructure providers, communication platforms, and technology partners may process information in multiple jurisdictions.

Where cross-border processing occurs, we take reasonable measures to ensure:

Appropriate contractual safeguards
Security protections
Compliance obligations
Responsible data handling practices

All transfers are conducted in accordance with applicable legal requirements.

12. USER RIGHTS

Subject to applicable law, users may have the right to:

Access

Request information regarding personal data held by us.

Correction

Request correction of inaccurate or incomplete information.

Deletion

Request deletion of eligible personal information.

Withdrawal of Consent

Withdraw previously granted consent for specific processing activities.

Communication Preferences

Manage marketing and promotional communication preferences.

Complaint Submission

Raise privacy concerns or complaints regarding our handling of information.

To exercise any rights, users may contact us using the information provided below.

Reasonable verification may be required before fulfilling requests.

13. POLICY FOR CHILDREN

Atharva Jewellery Refinary does not knowingly collect personal information from children under the age of 18.

Our services are intended for adults and authorized business representatives.

If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to delete such information promptly.

Parents or guardians who believe information has been collected from a child may contact us for assistance.

14. UPDATES TO PRIVACY POLICY

Atharva Jewellery Refinary reserves the right to update, modify, revise, or replace this Privacy Policy at any time.

Updates may be necessary due to:

Legal changes
Regulatory requirements
Technology developments
Business operations
Security enhancements
Service modifications

Updated versions may be published on our website or communicated through appropriate channels.

Continued use of our services following updates constitutes acceptance of the revised Privacy Policy.

Users are encouraged to review this Privacy Policy periodically.

15. GOVERNING LAW (INDIA)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.

Nothing in this Privacy Policy limits rights available under applicable laws.

16. CONTACT INFORMATION

For privacy-related inquiries, requests, complaints, consent withdrawals, data access requests, correction requests, or deletion requests, please contact:

Atharva Jewellery Refinary

Address:
Plot No. 15, New Diamound Indl Premises, Array Road, Vishwas Nagar, Near Viewani Indl, Goregaon East, Mumbai – 400063, Maharashtra, India

Phone: +91 9821655596

Email: atharvarefinery@gmail.com

We will make reasonable efforts to respond to privacy-related requests and inquiries within a reasonable timeframe and in accordance with applicable laws.

WHATSAPP & RCS DATA CONSENT NOTICE

By submitting your phone number to Atharva Jewellery Refinary through our website, forms, customer support channels, WhatsApp, RCS, or other communication methods, you expressly consent to receive:

Customer support communications
Transactional notifications
Order updates
Service alerts
Business-related communications
Promotional messages (where permitted and consented)

You understand that message and data rates may apply depending on your mobile service provider.

You may opt out of promotional communications at any time by contacting us or following available unsubscribe instructions.

Last Updated: June 2026

Atharva Jewellery Refinary is committed to protecting your privacy, maintaining transparency, and complying with applicable Indian laws, Meta Business Policies, WhatsApp Business Platform requirements, and RCS Business Messaging standards.