Atharva Jewellery Refinary

TERMS & CONDITIONS

Effective Date: June 2026

Business Name: Atharva Jewellery Refinary

Business Address: Plot No. 15, New Diamound Indl Premises, Array Road, Vishwas Nagar, Near Viewani Indl, Goregaon East, Mumbai – 400063, Maharashtra, India

Contact Number: +91 9821655596

Email: atharvarefinery@gmail.com

1. INTRODUCTION

Welcome to Atharva Jewellery Refinary (“Company,” “Business,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website, digital platforms, communication channels, customer support services, WhatsApp Business communications, Rich Communication Services (RCS), mobile applications, online services, and any products or services offered by Atharva Jewellery Refinary.

By accessing our website, engaging with our services, submitting inquiries, registering an account, subscribing to updates, communicating with us through WhatsApp or RCS, or otherwise interacting with our business, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any provision of these Terms, you should immediately discontinue the use of our services.

These Terms are intended to ensure compliance with applicable Indian laws, Meta Business Policies, WhatsApp Business Platform requirements, RCS Business Messaging policies, telecommunications regulations, consumer protection laws, and industry best practices.

2. DEFINITIONS

For the purposes of these Terms:

“Account” means any registered profile, user account, customer profile, or business relationship created with Atharva Jewellery Refinary.

“Customer”, “User”, “You”, or “Your” refers to any individual, entity, organization, or representative accessing or using our services.

“Services” means all products, refining services, consultation services, customer support, website services, communication services, digital services, WhatsApp communications, RCS communications, and related offerings provided by Atharva Jewellery Refinary.

“Platform” refers to our website, online portals, mobile interfaces, WhatsApp Business account, RCS channels, and associated communication systems.

“Message Data” refers to communication information exchanged through WhatsApp, RCS, SMS, email, or other communication methods.

“Applicable Laws” means laws, regulations, guidelines, governmental directives, and industry standards applicable within India.

3. ACCEPTANCE OF TERMS

By using our services, you expressly agree:

  • To comply with these Terms.
  • To comply with all applicable laws and regulations.
  • To provide accurate and truthful information.
  • To use our services only for lawful purposes.
  • To refrain from engaging in fraudulent, abusive, or unlawful conduct.

Your continued use of our services constitutes ongoing acceptance of these Terms and any future modifications.

4. DESCRIPTION OF SERVICES

Atharva Jewellery Refinary provides services related to precious metal refining, jewelry-related services, customer consultation, order management, business communications, support services, and related commercial activities.

Our services may include:

  • Precious metal refining services.
  • Customer inquiry management.
  • Order processing and fulfillment.
  • Product and service information.
  • Customer support.
  • Business communication via WhatsApp Business API.
  • Rich Communication Services (RCS) messaging.
  • Promotional and transactional notifications.
  • Service updates and customer engagement activities.

We reserve the right to modify, suspend, expand, discontinue, or replace any service at our sole discretion without prior notice.

5. ELIGIBILITY

To use our services, you represent and warrant that:

  • You are at least 18 years of age.
  • You possess legal capacity to enter into binding agreements.
  • You are not prohibited by applicable laws from using our services.
  • Any information provided by you is accurate and complete.

If you are acting on behalf of a company, organization, partnership, or other legal entity, you represent that you possess the authority to bind such entity to these Terms.

6. ACCOUNT REGISTRATION

Certain services may require registration or submission of personal information.

You agree:

  • To provide accurate information.
  • To update information when necessary.
  • To maintain confidentiality of account credentials.
  • To notify us immediately of unauthorized access.

Atharva Jewellery Refinary shall not be liable for losses arising from unauthorized use of your account caused by your negligence or failure to maintain account security.

We reserve the right to suspend or terminate accounts that contain false, misleading, or incomplete information.

7. USER RESPONSIBILITIES

You agree not to:

  • Violate any applicable law.
  • Submit fraudulent information.
  • Interfere with platform functionality.
  • Upload malicious software.
  • Send spam or unauthorized communications.
  • Infringe intellectual property rights.
  • Misrepresent your identity.
  • Engage in harmful, deceptive, abusive, or unlawful conduct.

You are solely responsible for all activities conducted using your account or communication channels.

Any misuse of our platform may result in immediate suspension, termination, or legal action.

8. PAYMENT & BILLING TERMS

Where applicable, customers agree to:

  • Pay all applicable fees and charges.
  • Provide valid payment information.
  • Pay taxes, duties, and applicable government levies.
  • Honor payment obligations within agreed timelines.

Atharva Jewellery Refinary reserves the right to:

  • Modify pricing.
  • Correct billing errors.
  • Refuse transactions.
  • Suspend services for unpaid amounts.

All payments made are subject to applicable laws and company policies.

Unless expressly stated otherwise, fees paid for completed services are non-refundable.

9. SUBSCRIPTION RENEWAL & TERMINATION

Certain services may involve recurring communications, subscriptions, or service engagements.

Customers may unsubscribe from promotional communications through:

  • WhatsApp opt-out mechanisms.
  • RCS unsubscribe options.
  • Email unsubscribe links.
  • Direct contact with our support team.

Atharva Jewellery Refinary reserves the right to suspend or terminate services if:

  • These Terms are violated.
  • Fraudulent activities are detected.
  • Required legal compliance cannot be maintained.
  • Service continuation becomes commercially impractical.

Termination shall not affect rights or obligations accrued before termination.

10. USE OF WHATSAPP OFFICIAL API & RCS

Atharva Jewellery Refinary may utilize:

  • WhatsApp Business Platform.
  • WhatsApp Official Business API.
  • Rich Communication Services (RCS).
  • Approved messaging partners.

By providing your mobile number and opting in, you expressly consent to receiving:

  • Service notifications.
  • Transactional updates.
  • Customer support communications.
  • Account-related alerts.
  • Business announcements.
  • Promotional messages where legally permitted.

You acknowledge that:

  • WhatsApp services are governed by Meta policies.
  • RCS services may involve telecom operators and messaging providers.
  • Delivery timing cannot be guaranteed.
  • Message availability may depend upon network providers.

You may withdraw consent at any time by contacting us or using available opt-out mechanisms.

11. MESSAGE DELIVERY & COMPLIANCE POLICY

Atharva Jewellery Refinary is committed to responsible messaging practices.

We prohibit:

  • Spam communications.
  • Misleading messages.
  • Fraudulent marketing.
  • Unauthorized messaging.
  • Harassment or abuse.

All messaging activities shall comply with:

  • Meta Business Policies.
  • WhatsApp Commerce Policies.
  • RCS Business Messaging Guidelines.
  • Telecom Regulatory Authority of India (TRAI) requirements.
  • Information Technology Act, 2000.
  • Applicable consumer protection laws.

Users agree not to misuse communication channels or attempt to exploit messaging systems.

12. INTELLECTUAL PROPERTY RIGHTS

All content associated with Atharva Jewellery Refinary, including:

  • Logos
  • Trademarks
  • Service marks
  • Business names
  • Website content
  • Designs
  • Graphics
  • Documents
  • Databases
  • Software
  • Marketing materials

are owned by or licensed to Atharva Jewellery Refinary.

Users are granted a limited, revocable, non-transferable license solely for lawful use of our services.

No content may be copied, reproduced, distributed, modified, sold, or exploited without prior written permission.

All rights not expressly granted remain reserved.

13. CONFIDENTIALITY

Any confidential information exchanged between parties shall remain confidential unless:

  • Disclosure is required by law.
  • Information becomes publicly available through lawful means.
  • Disclosure is authorized by the originating party.

Both parties agree to take reasonable measures to protect confidential information from unauthorized access, disclosure, or misuse.

This obligation shall survive termination of services.

14. DISCLAIMER OF WARRANTIES

Services are provided on an “AS IS” and “AS AVAILABLE” basis.

To the maximum extent permitted by law, Atharva Jewellery Refinary disclaims all warranties, including:

  • Merchantability.
  • Fitness for a particular purpose.
  • Accuracy.
  • Availability.
  • Reliability.
  • Non-infringement.

We do not guarantee:

  • Continuous service availability.
  • Error-free operation.
  • Uninterrupted communication delivery.
  • Compatibility with all devices or networks.

Your use of our services is at your own risk.

15. LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law, Atharva Jewellery Refinary shall not be liable for:

  • Indirect damages.
  • Incidental damages.
  • Consequential damages.
  • Loss of profits.
  • Loss of business opportunities.
  • Data loss.
  • Service interruptions.
  • Communication delays.
  • Third-party platform failures.

Our total aggregate liability arising from any claim shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded under Indian law.

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Atharva Jewellery Refinary and its owners, employees, affiliates, contractors, agents, and representatives from claims, liabilities, damages, costs, losses, expenses, and legal fees arising from:

  • Your violation of these Terms.
  • Your misuse of services.
  • Your unlawful conduct.
  • Your infringement of third-party rights.
  • Your breach of applicable laws.

This indemnification obligation shall survive termination of these Terms.

17. GOVERNING LAW (INDIA)

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra.

The parties agree to attempt good-faith resolution of disputes before initiating formal legal proceedings.

18. CHANGES TO TERMS

Atharva Jewellery Refinary reserves the right to update, modify, amend, or replace these Terms at any time.

Updated Terms may be published on our website or communicated through appropriate channels.

Continued use of our services after changes become effective constitutes acceptance of the revised Terms.

Users are encouraged to review these Terms periodically.

19. CONTACT INFORMATION

For questions, concerns, legal notices, privacy requests, compliance inquiries, or customer support, please contact:

Atharva Jewellery Refinary

Address:
Plot No. 15, New Diamound Indl Premises, Array Road, Vishwas Nagar, Near Viewani Indl, Goregaon East, Mumbai – 400063, Maharashtra, India

Phone: +91 9821655596

Email: atharvarefinery@gmail.com

We are committed to addressing inquiries in a timely and professional manner and maintaining compliance with applicable laws, Meta Business requirements, WhatsApp Business Platform standards, and RCS messaging guidelines.

Last Updated: June 2026

By continuing to use the services of Atharva Jewellery Refinary, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.